Complaints / Customer Care Policy

Customer Care & Complaints Policy

At Skinhack Beauty, we are committed to reviewing customer concerns carefully and fairly through our official support channels.

If you receive a damaged, wrong, missing, expired, leaking, opened, or suspicious product, please contact us before using it.

To review your case, please send:

Order number
Full name used in the order
Clear photos of the product and packaging
Photos showing the issue clearly
A short explanation of the problem

For hygiene and safety reasons, opened or used skincare, haircare, makeup, and personal care products cannot usually be returned or exchanged unless the issue is reviewed and confirmed by our customer care team.

Each complaint will be reviewed according to the order details, product condition, delivery status, and our Return and Refund Policy.

Depending on the confirmed issue, possible solutions may include replacement, refund, store credit, or another suitable solution.

For order support, complaints, or product concerns, please contact us through our official WhatsApp, email, or contact page and always include your order number.