Refund policy
At [SKINHACK], your satisfaction is our top priority. We take great pride in the quality of our skincare products and want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.
1. Returns
Due to the personal and hygienic nature of skincare products, we can only accept returns under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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Returns must be initiated within [X] days of receiving your order (typically 14–30 days).
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Proof of purchase (order confirmation or receipt) is required.
If your item meets the return criteria, please contact our Customer Care team at [skinhackegypt@gmail.com] before sending your product back. We will provide detailed return instructions.
Please note:
We cannot accept returns on opened or used products for health and safety reasons.
2. Damaged or Incorrect Items
If you received a damaged, defective, or incorrect product, please contact us within [7 days] of delivery at [skinhackegypt@gmail.com] with your order number and a photo of the item.
We will replace the item or issue a full refund at no additional cost to you.
3. Refunds
Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within [5–10 business days].
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Shipping fees are non-refundable, unless the return is due to our error or a defective product.
4. Exchanges
We currently do not offer direct product exchanges. If you wish to try a different item, please return your product (if eligible) for a refund and place a new order.
5. Cancellations
Orders can only be canceled within [12–24 hours] of purchase, provided they have not yet shipped. Once your order has been processed or dispatched, it cannot be canceled.
6. Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at:
📧 [skinhackegypt@gmail.com]
📞 [WhatsApp : 01055600665]