Frequently Asked Questions

Frequently Asked Questions

Are your products original?

Yes. Skinhack Beauty offers original skincare, haircare, and beauty products sourced through trusted channels, including authorized sources for selected brands.

Are you authorized distributors?

We work with authorized sources for selected brands. Authorization may vary by brand, so we only make this claim where supporting evidence is available.

How long does delivery take?

Delivery across Egypt usually takes 1–7 business days after order confirmation, depending on location and courier conditions.

Do you offer Cash on Delivery?

Yes, Cash on Delivery may be available for eligible orders, depending on location and order conditions.

Can I return or exchange products?

For hygiene and safety reasons, opened or used skincare, haircare, makeup, and personal care products cannot usually be returned or exchanged. Damaged, wrong, missing, or defective items are reviewed according to our Return and Refund Policy.

What should I do if I receive a damaged or wrong item?

Please contact us before using the product and send your order number, clear photos of the product, packaging, and a short explanation of the issue.

What if I have concerns about authenticity?

Do not use the product. Contact us with your order number and clear photos of the product, packaging, batch code, expiry date, barcode, QR code, or distributor label if available.

Why can packaging look different?

Packaging may vary by country, batch, market version, or brand update. Minor differences in labels, stickers, barcodes, or language do not automatically mean the product is not original.

Do you provide skincare recommendations?

Yes. Our product recommendations are doctor-guided to help customers choose suitable routines based on their skin needs and goals.

Can you guarantee results?

No skincare result can be guaranteed for everyone. Results may vary depending on skin type, routine, consistency, lifestyle, and individual skin response.

Are products suitable for sensitive skin?

Some products may be suitable for sensitive skin, but it depends on the formula and your skin response. Always check ingredients and do a patch test before full use.

How can I contact you?

You can contact Skinhack Beauty through our official WhatsApp, email, or contact page. For order issues, please include your order number.